Quality Mantra

What is a Quality norm for you? Quality and Quantity can't go together. Quality is a fundamental and irresistible norm that drives organizations in the global competitive market.

In my opinion, Quality is best defined as follows:
"Quality is conformance to explicit and implicit requirements."

Explicit requirements are easy to understand and implement in the software application. However, the implicit requirement in actual screw up things badly. The best way is to give enough pointers to the client to fetch information related to implicit requirements as well.

- How do you track Quality norms for documentation?
- Is Task Analysis and Audience Analysis mandatory aspects?
- How can you contribute towards improving the quality of documentation?

Intangible value of tangible Documentation

I am writing this on behalf of people who look at documentation as a "freebie assistance" entity that usually gets packaged with the product. Interestingly, we as a consumer, wish for the complete support of the product and manual is just a piece of cake.

I think it breaks all the barrier in getting familiarized and troubleshooting the products. It gives a calm solution to the product. You just have to refer it, man, before you jump up over your toes and make a conclusive statement about the quality of the product.

Documentation not only speaks about the true insights of the application but also acts as a "face value" of it. It has got technically accurate information supplemented with the easy-to-search and other usability features. Do we keep in mind all the parameters that any customer will be concerned about:

* Easy availability of Information at the mouse click
* Technically accurate information
* Structured documentation
* Searchability
* Intuitive Searchability feature
* Indexing



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