Wednesday, July 13, 2005

Encounter

Today morning as part of my schedule, I went to the swimming class. I was doing the back and forth rounds in the pool, conveniently at my own pace. When you are the comfortable stage, you are at ease. I was watching others in the pool and enjoying their companionship. As all of them were the beginners and trying new strokes of swimming, it was a real good moment to see their enthusiasm. Some of them were trying to learn the practice of Diving and I was closely watching their actions.

Suddenly got a call from one of the instructors and he told me to come over to the next big pool. And I was sure; today it is going to be a big drama and people would make good fun of me. I did not want myself to be the part of their amusement talks. Let us see, my inner conscience peaks out and I got encouraged to be there. Most of the times in our lives, we tend to superimpose our fear factor over everything else. Though the fear is a negative feeling, it is the fatal one. Why one should hook around the negative feeling, when you have the positive factors imbibed in you? Then I remember something, “Never ever let your fear emotion to override you.”

I was quite confident in my approach and thought of all the associated risks. The moment I reached the next big pool, my instructor insisted me to jump inside the pool and continued in an explanatory mood to move my hands and legs in well-synchronized manner. Remember, loose your body and you will not drown, believe me. I nodded my head in an affirmative manner after seeing the rescue material besides him. This rescue material was a long bamboo stick which assists the swimmers to come over the surface of water, when they are on the verge of loosing their control. I cumulated the confidence in me and with a positive sense of mind; I jumped into the water without loosing a second. The Instructor assured me that he is there to help me out, if something goes wrong.

And just to check the authenticity of his statement, I just thought of pretending the act of drowning. But I did not realize that this could be dangerous to me as well. The act of pretence in pragmatic sense was so dreadful that I lost my control and actually started drowning. For that very moment, I lost my control and my FEAR became powerful than my DESIRE to learn swimming. I was sinking badly with the hope deep down inside my heart that something auspicious will happen. This reminds me of the true story about Success. The definition of success defined by Socrates, the great philosopher, in a truly manner to a young person. Let me narrate that short tale as well.

One day a young person, David, approached Socrates, and asked him,
“What is Success and how one can achieve it?”

Socrates smiled for a while. He said that to understand the real success, you need to follow him. And he took David to the nearby river. He reached the river and kept moving until the level of water was up to his neck. And the person followed him too. When he reached there, he was in a suspicious mood and anxious at the same time. Then David could not resist himself and asked him, “What are you trying to explain, Socrates!”

In response to his question, Socrates got hold of David’s head tightly and put his head inside the water. Indeed David was completely in a shocking situation and gulping water in and out. Then Socrates pulled him back and again pushed him back in the water. He kept doing this for 2-3 times. Finally he pushed him over the surface of water and explained the meaning of success in a very beautiful manner. He said as you were desperate enough, only, and only for the gush of air when I drowned you completely, that is the state of success. When you look out for something desperate enough and work hard for it, without thinking anything else, it is almost certain that you will succeed in that field. You are the master of your destiny and you are here, on the phase of Earth, to mark a difference. The young David was more than delighted and got the answer to his question.

The incident of mine actually exhales out the fear towards water. I know I can swim well and as far as my learning continues, there is no far away when I shall be able to swim in the deeper pool or may be the flowing river. What actually matters for the completion of any work, is the dedication and bend of mind. Be positive in your attitude whatever you takes up, and there is no reason of failure. Just imbibe your mind completely into whatever you take up and it is almost certain that you can move mountains as well.

“Life is short, so take on the plunge in you and do whatever you like, as you get to live once.”

That was a narrow escape indeed!

Tuesday, May 31, 2005

Human Behavior

The behavior of a human being shows his personality traits. The personality traits are the ones that distinguish him from others. The behavior of a human being is dynamic and always on the verge of change. Why is there so much of versatility? The answer is that the supreme soul, Human being, can ‘Think.’ He possesses the five senses that give him the channel to look and interact to the outside environment. These senses evoke emotions, desires, and fears to the extreme.

The behavior is always on the verge of change. Now, look at the normal life cycle of a human being. The life cycle follows as:
Child to Youth followed by Old age and then end up to Death.

The process is natural and cyclic in nature. Every human being is born with an ultimate purpose in life. The purpose is to ascertain whatever is he doing is satisfactory enough, and ever lasting. So the focus that imbibes his life is actually, what is important for a human being. He spends his entire life for the bread-and-butter, chasing day after day with the hope of freedom. Other determined and important necessities in life are Luxury and lifestyle; Freedom; Communion with God; Passion for money; Social service et al. The purposes are different, obviously, with different intentions. The person, in general, tend to mature with due course of time and then take on the world as such with or without compromises. The role of the negative world also makes an impact on his activities. His dependants and lovable become his weakness as he is in deep love with them and does not keep the balance between the internal and external world. Everyone in the family works with the intention to fill the gap of their dreams and reality. But there is no end to the desires, so he starts compromising with the situations. The factor, which is most vital in such situation, is the Focus. He tends to loose the focus in his life because of the fear associated with the things.

Come on, things are difficult but not impossible. Be the trendsetter and take the world in your own stride. If you start walking on the path carved by you, it is almost certain that success is yours. The consistent and persistent efforts will result in sure shot success. So, be aware of what is happening in and around you and take the plunge of efforts to get what you want. That is the real way of doing things. If things are strived with full passion and clean heart, there is nothing like impossible? Always remember the great Lord and leave rest to him. Things will happen, because,

“God blesses right things you do in Life.”

Monday, May 23, 2005

Be the Trendsetter!

Here is a good phrase, “Living By Choice, Not By Chance.”

In an organization, the processes drive people. Processes are meant to ease the lives of people. In fact the concept of Quality was never taken wholeheartedly. Later on, the utility of quality was well understood. Similarly, there is a process set in place for anything and everything, and, one is supposed to adhere to them.

Let’s talk about the process followed by me for the opening of my bank account. In my honest opinion, one must check out the process first and then follow them heartedly. I took the opinion of my room partner, Anurag, and hassled up all things, which was not required at all. Rather, I applied my own process for the opening of the bank account with HDFC.

Last week on 14 February, Valentine’s Day, I was busy in getting things done for the processing of my bank account. Anurag was little desperate to get his account number and so, I accompanied him. We went to the HDFC Bank, Cyber Towers branch. He was desperate to know about the status of his bank account because he had already applied for the same a long time back. Unfortunately, his account was not activated so far. On the other hand, he was required to deposit a huge amount in the bank. As he applied his own process, he was in a complete mess.

We requested the Branch Manager to activate the account number at the earliest. The best thing was they had already issued him the pre-activated card. The Manager told us that you could deposit the amount in cash and your account will be activated in a short while, let’s say, half an hour. He deposited the amount in the bank and his card was functional as committed. I was a bit convinced that things do work fast when you apply “extra” efforts, doing things out of the way. I make up my mind to opt for the corporate account then and there.

Then what, I got in touch with the Personal Banker, Arun Upadhyay, of HDFC. The guy welcomed me with a big smile. Moreover, he reminded me of an old friend of mine. I even asked him that do you have a twin brother in Mumbai.
Keeping in view my account, I asked him that I wanted to opt for the CA corporate account. He was more than ready to assist me. Prior to the procedures, I asked him that how much time it would take to complete the process. He told me that within 3 days of time, your account will be activated (I completely ignored the story of Anurag there unconsciously, I guess) and after 7 days from then, you will receive the “Welcome Kit” of the HDFC bank. The “Welcome Kit” would consist of the Account number, Personal identification number (PIN), telephone personal identification number (TPIN), online account number, and, the cheque booklet.

I was more than delighted to hear that. I filled up the application form and submitted my photograph along with the required identity proof of my employment with CA, that’s my identity card. I got things set in place with the hope that I shall get my account number within a stipulated time. The next day, I even communicated this to my HR personnel, Anil, that I had already applied for the corporate account. Instead of going with the company’s set procedure for the bank account procedures, I went directly to the Bank and filled up my credentials. He told me it is completely alright and do revert back with the account details.

While in accordance with the set procedure of CA, the bank’s agent usually comes to our office twice a week to assist the new employees. They provide you with the pre-activated account number and the welcome kit instantly.

“Ignorance is bliss.” I have a strong feeling that Ignorance could never be bliss to anyone.

Another week passed away and I was busy in understanding the procedures, training sessions relevant to the Technical Writer. On 21 February, the HR Personnel, Anil, sent a mail to all the new employees stating that everyone is required to open their bank accounts by 22 February and the HDFC employee would be coming down to Orion office on 22 February 2005 at 2.30 pm. Otherwise the consequence would be even worst, as the salaries won’t get credited.

Then I realized that I have made a real blunder by going out of the way to set up a new procedure. Moreover, I have given my fair advice to another new chap here, Ashish Tripathi, to follow the same. And he must be in a mess.

Without wasting much time, I called up Arun Upadhyay of HDFC to know the status of my account number. To my surprise, he gave me a wonderful excuse. He told me that your application form is on hold as it lacked certain credentials. Then I got furious and told him that you should have intimated me well in advance. Then, I hanged up the phone.

The last resort available to me was to opt for the instant pre-activated card and cancel my previous application. There is a regular chap, Mr. Ramesh Reddy that comes twice a week to the office. I told him everything and asked for his advice. He told me to cancel the previous application and go for the fresh one. And, then I shall be in a position to hand over to you the pre-activated card and welcome kit at the same instant. I nodded my head in complete submission and got my ATM card there and then.
My learning through out the scenario is to follow the procedures set in place. Also, there are 3 independent entities that maintain the integrity of the organization. The available entities vital to the organization are: People, Process and Technology. Being an employee of the organization, one is ought to follow the set processes. The processes are meant to help the employees. Things take their own time when they are well defined under a process. And we are expected not to reinvent the wheel, but to proceed further with the set procedures.

So you be the one, who knows, understands, and, implements an action plan to follow the trend or set a new trend. Be the trendsetter, man!

Friday, April 22, 2005

MY FIRST PROPERTY AGENT IN HYDERABAD

My First property agent in Hyderabad

The property agent in general, is not a new term anymore. The property agent is the one who possesses the property or knows the whereabouts of the property for the purpose of rent, purchase, or sell-off trade in and around the local area.

As I am new to Hyderabad, the organization with which I am associated has provided me with a temporary accommodation facility, but that would last for only another week.
I have been looking for permanent housing since the first day I stepped in Hyderabad. The challenge is to look out for a house nearby to my office and convenient in terms of the ”added facility” as well.

We (I mean, a friend, Anurag, who is willing to be my room partner and I) met a property agent here, and what an experience it was! We got the referral of the agent through an advertisement in the Hyderabad premier newspaper, The Hyderabad Times. We met him at his office. Before showing any flats, he asked for the registration fee. And I got furious and was not willing to accept that. Later on, we came to the conclusion to go ahead with the trend of paying the registration charge of Rupees 200 only.

He was the typical South Indian guy. He instructed his guy in Telugu to show us some flats. We left his office in besotted mood. The young child, Krishna, seems to be his sub-agent, and was in his hero cycle. We were riding through the way in Anurag’s bike. We reached the first place safely and it was the furnished house—one of our top priorities. We went upstairs along with Krishna, and then discovered that the room had already been booked. We were disappointed because that could have been our best option. Everything was there: TV, fridge, chairs, beds, cupboards, and, of course, air cooler.

Then we moved on to another property with the hope of getting a better option. Krishna took us to the fourth floor in some lavish apartments. He tried the door keys he had gotten from the security guard. Believe me, it was pure fun to watch. He tried all of them, but in vain. Then he got another bunch of keys, and again the master key could not be identified.

We desperately moved on to the third flat. It was in the locality called Kishna Nagar towards the city. There were some MBA girls staying at that location. They warned us of a water problem there. So we also turned down that option. Kishna traversed his entire journey in grease-painted cycle and the cycle chain got derailed a number of times all the way along. Unfortunately, this flat also did not materialize.

Then we moved to our next venture. We went to the core of the city as instructed by the dude, Krishna. We reached the landmark point well in advance of him. We reached our last hide-out place and that was better than the rest of the seen places. But the only factor that intrigued me was the obsequious behavior of the security guard out there. Moreover, there were some police officers questioning some of the men there. So, we decided not to have that flat as well.

We were very particular about our choice and I was reluctant not to look at any place other than the places nearby to the core city. We felt tired and wanted to come back to the Guest House. We came back and had our lunch. I was ready for another venture but Anurag turned down the offer. Moreover, since the bike is his, I can’t make a strong demand. Hence, we rested at the guest house for the rest of the day.

I have a firm belief in the saying, “Whatever happens, happens for the good.” I believe that God had some different plans for us.

In the next week, I came across the washer man (locally, called a dhobi) in our guest house, who does property dealing in his spare time. He showed us a flat—well-furnished, ventilated, marble floor, wooden cupboards, huge kitchen storage, and, of course, a good location. These factors fall under our liking of “added facility” that we were looking for. So we called up the builder, Mr. Reddy. He was very clear about his approach not to negotiate for the rent. We got his point straightway and were okay with it. We added some more features to our “added facility” list, like geyser, water supply, and all that. And he agreed to those. We finalized the deal then and there and came back to the guest house with big smiles on our faces.

Frankly speaking, the place is not in the hub of the city and so doesn’t fall under my preference in terms of location. Apart from that, everything is fantabulous and hence things seem to be rolling on in our lives as well. Happy to see things happening here, now all set!

First con call

My First Conference Call

My first conference call was superb, I must say. However, I was a little intimidated before the start. There was a dramatic beginning to my day. I came to the office at 9.00 a.m., a half an hour before the scheduled time of my conference, with the impression that Shradha would be there to assist me. Now, you must be wondering who she is. She is my team mate in the Hyderabad portion of our group. Unfortunately, she got delayed because of the terrible traffic. Moreover, the time was running fast and so was I.

I approached her cubicle and saw a guy sitting there, engrossed in his work. He was none other than Vamsi, a ray of hope for me. He told me that he had just received a call from Shradha asking me to make the call. I was thinking, “This is not an acceptable situation and why do things like this happen to me .” Anyway, without wasting much time, I asked him about how to make a con call. “Could you please assist me, please?” That was my wording. And he was more than ready to help me after seeing me unnerved.

He accompanied me and we went to the nearby conference room. There he tried something on the VOIP phone (I guess, that’s the name he called it) but the phone line seemed to be busy. Then we moved to the next conference room as he gave some logic why that the first one was not working. And I was dumb throughout the scene.

Wooh! The phone in the other conference room worked and he explained to me the way to make a conference call. Things were set in place and he left me alone. I was enjoying the music that usually is played before the leader joins the con call. Suddenly, there was a lady standing in the doorway asking me to vacate the room. Poor chap, Vikas! I thought for a while and was answerless. Then I got my senses back to normal and thought about what I would have to do if I move to next room. I pleaded with her to my best; but all in vain, as she had some urgent work to be reviewed. And I said to myself, “No, please not now.” I should have planned better well before.

I was in a pathetic condition. And the time was running fast, faster than in the usual manner. I approached Vamsi again with the “S.O.S. plank” on my face. We then rushed to another conference room. It was vacant. We cross checked it and it was vacant for sure.

All right, I said as I pushed up my sleeves to get to work, and things were again set in place. Vamsi left me all alone to face the strange phone. I was prepared by that time, and I said “Hello” with a shaking voice. There was a mature and pleasant voice from the other side. It was none other than my manager, Michael, and I was relieved.

The whole scenario took place in about 10 to 15 minutes. But, believe me, the preparation on my part was nothing more than the printout of the email containing the International conference number and pass code.